BTech in Information Technology

BTech

Diploma in Computer Science

Diploma

High School General Certificate Education

GCE O'Level

Information Systems Officer

Maintainance and Management of the University Network, Installation and routine maintainance of PCs, laptops, tablets, telephone systems, wireless network and peripheral devices. Identifying, logging and resolving technical problems with software applications or network systems. Monitor and Identify potential changes and system improvements. Responsible for safety and security of all assets asigned for perfoming technical duties including software, passwords, tool kits, hardware and other equipment. Login to GLPI daily to pick up suitable incidents on resolving already assigned tickets within the relevant SLAs.

Support Network Operation Centre (sNOC) Technician

Answer call Centre incoming calls, Responding to customer emails, Provide product and service information to customers, Routing of calls to relevant departments, Follow up customer calls where necessary, Selling of products and services, Resolve customer complains, Creation, Updating and Closing of customer tickets on Splynx application, Domain CPanel migration from one server to another using a transfer tool, Configuring all devices to be used by onsite team (Mikrotik, Airmax, UAPs, etc..), Creation and activating of all customer accounts to be connected on the network.

Remote Customer Support, Networks and Applications Admin Technician

Remotely assisting of customers with internet issues, Call Centre agent for all support issues, Responding to customer emails, Monitoring Touch IT network of any glitches using The Dude OS to report to Onsite Team, Monitoring of IHM clinics status on Dude OS, Troubleshooting in case of clinic downtime, Monitoring of Touch IT Core Routers and CPE routers, Creation of domains on Afrihost through ClientZone, Editing of domain DNS to redirect them to our Web Host Manager, Managing all cPanel accounts on Web Host Manager (WHM), Creation of PPPoE accounts and Service Plans, Assigning all CPE routers public IPs based on company criteria, Using Splynx application for day to day work, WHMCS application for customer information and billing system,Remote monitoring of Touch IT network using the WinBox application, Creating duty roasters for staff based on working shifts of the company.

Enterprise Unit Technician

Supporting and Managing of HotSpot Network Manager, Configuring and deploying Yeaster IPPABX system (Adding both Extensions and Trunks, Call Controls, Call Features, Voice Prompts, Monitoring, and Maintenance), and Configuring IP Phones.

Second Line Support Technician (Manager 28/07/2017 to 04/08/2017)

Installation and Configuration of Ubiquiti all Airmax devices (UniFi UAPs, UniFi Switches, PowerBeam M5 and AC, Lite Beam M5 and AC, Nano Stations M Series, Rockets, etc..), Configuration of CPE routers (Mikrotik, Tenda, Edimax, TOTO Link, D-Link, etc,.), Support of both Ubiquiti and Mikroti k devices, Doing Installation Surveys, Troubleshooting all network problems, Managing hotspot system (HotSpot Network Manager): by creating script (GatewayConfigFiles), and Domains to be used, Addition of all Sy stem users (System and Manager System users), products and policies, Monitor all Touch IT devices by using Ubiquiti Network Management System (UNMS). Managing and monitoring of all Touch IT UAPs using Unifi Controller, Technical support when the Touch IT site is down by visiting sites; changing of batteries, UPS and identifying the problem and acting on it, Support of clients on ground with Internet problems.

Enumerator

Handling tablets and technology equipment with care; Practicing best methods with tablets (charging battery, turning off WIFI connectivity when not needed, etc.); With Enumerator Supervisor, identifying the boundaries of an Enumerator Area (EA); Drawing detailed landmark features on the satellite map of the EAs; Listing of all households in the EA in a systematic manner; Communicating with the Enumerator Supervisor problems encountered in the field and follow his or her instructions.

Temporal ICT Teacher and Network Administrator

Preparing lessons, teaching ICT, Writing of prep book and scheme books, doing computer practical, software installations, creating user accounts with user priviledges, troubleshooting and monitoring school network.

Mathematics and Computer Teacher

Preparing for lessons, teaching and presenting scheme book and log book to Head of Department on weekly basis. Maintaing of Computer Lab by making sure that all computers are working properly. Support of all equipment in terms of softwares and hardware repairs. Facilitating class activities and providing feedback to students about their work.

IT Technician

Adding hardware to new computers, installing operating system with all necessary soft wares, ghosting of hard disk drives and finally repacking the computers for shipment to clients.

Independent Monitor for the Measles Campaign

Collection of data, entering the data in a PDA (personal digital assistant) which was later used in the analyzing of data.